A helpfulness modeling framework for electronic word-of-mouth on consumer opinion platforms.

@article{zhang-2011-helpfulness, author = {Richong Zhang and Thomas T. Tran}, title = {{A helpfulness modeling framework for electronic word-of-mouth on consumer opinion platforms}}, journal = {ACM Transactions on Intelligent Systems and Technology (TIST)}, volume = {2}, number = {3}, pages = {23:1--23:18}, year = {2011}, url = {https://doi.org/10.1145/1961189.1961195}, doi = {https://doi.org/10.1145/1961189.1961195} }