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Lexical Ambiguity and Information Retrieval
Robert Krovetz | W. Bruce Croft

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Structural Analysis of Hypertexts: Identifying Hierarchies and Useful Metrics
Rodrigo A. Botafogo | Ehud Rivlin | Ben Shneiderman

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Getting Around the Task-Artifact Cycle: How to Make Claims and Design by Scenario
John M. Carroll | Mary Beth Rosson