Why Do Customers Return Products? Using Customer Reviews to Predict Product Return Behaviors.

@inproceedings{cheng-2024-customers, author = {Hao Fei Cheng and Eyal Krikon and Vanessa Murdock}, editor = {Paul D. Clough and Morgan Harvey and Frank Hopfgartner}, title = {{Why Do Customers Return Products? Using Customer Reviews to Predict Product Return Behaviors}}, booktitle = {{Proceedings of the 2024 ACM SIGIR Conference on Human Information Interaction and Retrieval, CHIIR 2024, Sheffield, United Kingdom, March 10-14, 2024}}, pages = {12--22}, publisher = {ACM}, year = {2024}, url = {https://doi.org/10.1145/3627508.3638326}, doi = {https://doi.org/10.1145/3627508.3638326} }