Hao Fei Cheng

2024

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Why Do Customers Return Products? Using Customer Reviews to Predict Product Return Behaviors.
Hao Fei Cheng|Eyal Krikon|Vanessa Murdock
Proceedings of the 2024 ACM SIGIR Conference on Human Information Interaction and Retrieval, CHIIR 2024, Sheffield, United Kingdom, March 10-14, 2024

2023

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Searching for Products in Virtual Reality: Understanding the Impact of Context and Result Presentation on User Experience.
Austin R. Ward|Sandeep Avula|Hao Fei Cheng|Sheikh Muhammad Sarwar|Vanessa Murdock|Eugene Agichtein
Proceedings of the 46th International ACM SIGIR Conference on Research and Development in Information Retrieval, SIGIR 2023, Taipei, Taiwan, July 23-27, 2023