QART: A Tool for Quality Assurance in Real-Time in Contact Centers.

@inproceedings{mariappan-2016-qart, author = {Ragunathan Mariappan and Balaji Peddamuthu and Preethi R. Raajaratnam and Sandipan Dandapat and Neeta Pande and Shourya Roy}, editor = {Snehasis Mukhopadhyay and ChengXiang Zhai and Javed Mostafa and Elisa Bertino and Fabio Crestani and Javed Mostafa and Jie Tang and Luo Si and Xiaofang Zhou and Yi Chang and Yunyao Li and Parikshit Sondhi}, title = {{QART: A Tool for Quality Assurance in Real-Time in Contact Centers}}, booktitle = {{Proceedings of the 25th ACM International Conference on Information and Knowledge Management, CIKM 2016, Indianapolis, IN, USA, October 24-28, 2016}}, pages = {2493--2496}, publisher = {ACM}, year = {2016}, url = {https://doi.org/10.1145/2983323.2983342}, doi = {https://doi.org/10.1145/2983323.2983342} }