Balaji Peddamuthu

2016

doi dblp

QART: A Tool for Quality Assurance in Real-Time in Contact Centers.

Ragunathan Mariappan|Balaji Peddamuthu|Preethi R. Raajaratnam|Sandipan Dandapat|Neeta Pande|Shourya Roy

Proceedings of the 25th ACM International Conference on Information and Knowledge Management, CIKM 2016, Indianapolis, IN, USA, October 24-28, 2016