Group CRM: a new telecom CRM framework from social network perspective.

@inproceedings{wang-2009-group, author = {Bai Wang and Jasmi John and Bin Wu and Shuai Yuan and Jasmi John and Bin Wu and Qi Ye and Shengqi Yang and Shuai Yuan and Bai Wang}, editor = {Jun Wang and Shi Zhou and Dell Zhang}, title = {{Group CRM: a new telecom CRM framework from social network perspective}}, booktitle = {{Proceeding of the ACM First International Workshop on Complex Networks Meet Information & Knowledge Management, CIKM-CNIKM 2009, Hong Kong, China, November 6, 2009}}, pages = {3--10}, publisher = {ACM}, year = {2009}, url = {https://doi.org/10.1145/1651274.1651277}, doi = {https://doi.org/10.1145/1651274.1651277} }