CallSurf: search by content, navigation and knowledge extraction on call center conversational speech, for marketing and strategic intelligence.

@inproceedings{garnierrizet-2010-callsurf, author = {Martine Garnier-Rizet and Sylvie Guillemin-Lanne and Fr\'{e}d\'{e}rik Cailliau}, title = {{CallSurf: search by content, navigation and knowledge extraction on call center conversational speech, for marketing and strategic intelligence}}, booktitle = {{Recherche d'Information Assist\'{e}e par Ordinateur, RIAO 2010: Adaptivity, Personalization and Fusion of Heterogeneous Information, 9th International Conference, Bibliotheque Nationale de France, Paris, France, April 28-30, 2010, Proceedings}}, pages = {208--210}, publisher = {CID - Le Centre de Hautes Etudes Internationales D'Informatique Documentaire}, year = {2010}, url = {https://dl.acm.org/doi/10.5555/1937055.1937108} }