Retrieval-Augmented Generation with Knowledge Graphs for Customer Service Question Answering.

@inproceedings{xu-2024-retrievalaugmented, author = {Zhentao Xu and Mark Jerome Cruz and Matthew Guevara and Tie Wang and Manasi Deshpande and Xiaofeng Wang and Zheng Li}, editor = {Grace Hui Yang and Hongning Wang and Sam Han and Claudia Hauff and Guido Zuccon and Yi Zhang}, title = {{Retrieval-Augmented Generation with Knowledge Graphs for Customer Service Question Answering}}, booktitle = {{Proceedings of the 47th International ACM SIGIR Conference on Research and Development in Information Retrieval, SIGIR 2024, Washington DC, USA, July 14-18, 2024}}, pages = {2905--2909}, publisher = {ACM}, year = {2024}, url = {https://doi.org/10.1145/3626772.3661370}, doi = {https://doi.org/10.1145/3626772.3661370} }