An Evaluation of Performance and Competition in Customer Services on Twitter: A UK Telecoms Case Study.

@inproceedings{albishry-2018-evaluation, author = {Nabeel Albishry and Tom Crick and Theo Tryfonas and Tesleem Fagade}, editor = {Pierre-Antoine Champin and Fabien Gandon and Mounia Lalmas-Roelleke and Panagiotis G. Ipeirotis}, title = {{An Evaluation of Performance and Competition in Customer Services on Twitter: A UK Telecoms Case Study}}, booktitle = {{Companion Proceedings of the The Web Conference 2018, WWW 2018, Lyon , France, April 23-27, 2018}}, pages = {1713--1720}, publisher = {ACM}, year = {2018}, url = {https://doi.org/10.1145/3184558.3191631}, doi = {https://doi.org/10.1145/3184558.3191631} }