Customer Sentiment in Web-Based Service Interactions: Automated Analyses and New Insights.

@inproceedings{yomtov-2018-customer, author = {Galit B. Yom-Tov and Shelly Ashtar and Daniel Altman and Michael Natapov and Neta Barkay and Monika Westphal and Anat Rafaeli}, editor = {Pierre-Antoine Champin and Fabien Gandon and Mounia Lalmas-Roelleke and Panagiotis G. Ipeirotis}, title = {{Customer Sentiment in Web-Based Service Interactions: Automated Analyses and New Insights}}, booktitle = {{Companion Proceedings of the The Web Conference 2018, WWW 2018, Lyon , France, April 23-27, 2018}}, pages = {1689--1697}, publisher = {ACM}, year = {2018}, url = {https://doi.org/10.1145/3184558.3191628}, doi = {https://doi.org/10.1145/3184558.3191628} }