Monika Westphal

2018

doi dblp
Customer Sentiment in Web-Based Service Interactions: Automated Analyses and New Insights.
Galit B. Yom-Tov|Shelly Ashtar|Daniel Altman|Michael Natapov|Neta Barkay|Monika Westphal|Anat Rafaeli
Companion Proceedings of the The Web Conference 2018, WWW 2018, Lyon , France, April 23-27, 2018