Human vs. AI: Understanding the impact of anthropomorphism on consumer response to chatbots from the perspective of trust and relationship norms.
Xusen Cheng|Xiaoping Zhang|Jason F. Cohen|Jian Mou
| Anthology ID: | DBLP:journals/ipm/ChengZCM22 |
|---|---|
| Year: | 2022 |
| Venue: | Information Processing and Management |
| Pages: | 102940 |
| URL: | https://doi.org/10.1016/J.IPM.2022.102940 |
| DOI: | https://doi.org/10.1016/J.IPM.2022.102940 |
| DBLP: | journals/ipm/ChengZCM22 |
| BibTeX: |
@article{cheng-2022-human,
author = {Xusen Cheng and
Xiaoping Zhang and
Jason F. Cohen and
Jian Mou},
title = {{Human vs. AI: Understanding the impact of anthropomorphism on consumer response to chatbots from the perspective of trust and relationship norms}},
journal = {Information Processing and Management},
volume = {59},
number = {3},
pages = {102940},
year = {2022},
url = {https://doi.org/10.1016/J.IPM.2022.102940},
doi = {https://doi.org/10.1016/J.IPM.2022.102940}
}