Jian Mou

2022

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Human vs. AI: Understanding the impact of anthropomorphism on consumer response to chatbots from the perspective of trust and relationship norms.
Xusen Cheng|Xiaoping Zhang|Jason F. Cohen|Jian Mou
Information Processing and Management 2022 Volume 59 Issue 3

2019

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Demand cycles and market segmentation in bicycle sharing.
James Christopher Westland|Jian Mou|Dafei Yin
Information Processing and Management 2019 Volume 56 Issue 4