The current state of digital reference: validation of a general digital reference model through a survey of digital reference services.

@article{pomerantz-2004-current, author = {Jeffrey Pomerantz and Scott Nicholson and Yvonne Belanger and R. David Lankes}, title = {{The current state of digital reference: validation of a general digital reference model through a survey of digital reference services}}, journal = {Information Processing and Management}, volume = {40}, number = {2}, pages = {347--363}, year = {2004}, url = {https://doi.org/10.1016/S0306-4573(02)00085-7}, doi = {https://doi.org/10.1016/S0306-4573(02)00085-7} }