Configurational patterns for forecasting customer satisfaction enhancement based on online reviews: A multi-attribute attitude perspective.
Yong Qin|Chaoguang Luo|Yuyan Luo|Eric W. T. Ngai
| Anthology ID: | DBLP:journals/ipm/QinLLN26 |
|---|---|
| Year: | 2026 |
| Venue: | Information Processing and Management |
| Pages: | 104545 |
| URL: | https://doi.org/10.1016/J.IPM.2025.104545 |
| DOI: | https://doi.org/10.1016/J.IPM.2025.104545 |
| DBLP: | journals/ipm/QinLLN26 |
| BibTeX: |
@article{qin-2026-configurational,
author = {Yong Qin and
Chaoguang Luo and
Yuyan Luo and
Eric W. T. Ngai},
title = {{Configurational patterns for forecasting customer satisfaction enhancement based on online reviews: A multi-attribute attitude perspective}},
journal = {Information Processing and Management},
volume = {63},
number = {4},
pages = {104545},
year = {2026},
url = {https://doi.org/10.1016/J.IPM.2025.104545},
doi = {https://doi.org/10.1016/J.IPM.2025.104545}
}