IR
Anthology
Community
Eric W. T.
Ngai
2026
doi
dblp
Configurational patterns for forecasting customer satisfaction enhancement based on online reviews: A multi-attribute attitude perspective.
Yong Qin
|
Chaoguang Luo
|
Yuyan Luo
|
Eric W. T. Ngai
Information Processing and Management 2026 Volume 63 Issue 4