Understanding AI-based customer service resistance: A perspective of defective AI features and tri-dimensional distrusting beliefs.
Bo Yang|Yongqiang Sun|Xiao-Liang Shen
| Anthology ID: | DBLP:journals/ipm/YangSS23 |
|---|---|
| Year: | 2023 |
| Venue: | Information Processing and Management |
| Pages: | 103257 |
| URL: | https://doi.org/10.1016/J.IPM.2022.103257 |
| DOI: | https://doi.org/10.1016/J.IPM.2022.103257 |
| DBLP: | journals/ipm/YangSS23 |
| BibTeX: |
@article{yang-2023-understanding,
author = {Bo Yang and
Yongqiang Sun and
Xiao-Liang Shen},
title = {{Understanding AI-based customer service resistance: A perspective of defective AI features and tri-dimensional distrusting beliefs}},
journal = {Information Processing and Management},
volume = {60},
number = {3},
pages = {103257},
year = {2023},
url = {https://doi.org/10.1016/J.IPM.2022.103257},
doi = {https://doi.org/10.1016/J.IPM.2022.103257}
}