Reports, requests, and recipient design: The management of patron queries in online reference chats.
Terrence W. Epperson|Alan Zemel
| Anthology ID: | DBLP:journals/jasis/EppersonZ08 |
|---|---|
| Year: | 2008 |
| Venue: | Journal of the Association for Information Science and Technology (JASIST) |
| Pages: | 2268-2283 |
| URL: | https://doi.org/10.1002/ASI.20930 |
| DOI: | https://doi.org/10.1002/ASI.20930 |
| DBLP: | journals/jasis/EppersonZ08 |
| BibTeX: |
@article{epperson-2008-reports,
author = {Terrence W. Epperson and
Alan Zemel},
title = {{Reports, requests, and recipient design: The management of patron queries in online reference chats}},
journal = {Journal of the Association for Information Science and Technology (JASIST)},
volume = {59},
number = {14},
pages = {2268--2283},
year = {2008},
url = {https://doi.org/10.1002/ASI.20930},
doi = {https://doi.org/10.1002/ASI.20930}
}