Alan Zemel

2017

doi dblp
Texts as actions: Requests in online chats between reference librarians and library patrons.
Alan Zemel
Journal of the Association for Information Science and Technology (JASIST) 2017 Volume 68 Issue 7

2008

doi dblp
Reports, requests, and recipient design: The management of patron queries in online reference chats.
Terrence W. Epperson|Alan Zemel
Journal of the Association for Information Science and Technology (JASIST) 2008 Volume 59 Issue 14