Determinants of service quality and continuance intention of online services: The case of eTax.
Paul Jen-Hwa Hu|Susan A. Brown|James Y. L. Thong|Frank K. Y. Chan|Kar Yan Tam
| Anthology ID: | DBLP:journals/jasis/HuBTCT09 |
|---|---|
| Year: | 2009 |
| Venue: | Journal of the Association for Information Science and Technology (JASIST) |
| Pages: | 292-306 |
| URL: | https://doi.org/10.1002/ASI.20956 |
| DOI: | https://doi.org/10.1002/ASI.20956 |
| DBLP: | journals/jasis/HuBTCT09 |
| BibTeX: |
@article{hu-2009-determinants,
author = {Paul Jen-Hwa Hu and
Susan A. Brown and
James Y. L. Thong and
Frank K. Y. Chan and
Kar Yan Tam},
title = {{Determinants of service quality and continuance intention of online services: The case of eTax}},
journal = {Journal of the Association for Information Science and Technology (JASIST)},
volume = {60},
number = {2},
pages = {292--306},
year = {2009},
url = {https://doi.org/10.1002/ASI.20956},
doi = {https://doi.org/10.1002/ASI.20956}
}