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Frank K. Y.
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doi
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Determinants of service quality and continuance intention of online services: The case of eTax.
Paul Jen-Hwa Hu
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Susan A. Brown
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James Y. L. Thong
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Frank K. Y. Chan
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Kar Yan Tam
Journal of the Association for Information Science and Technology (JASIST) 2009 Volume 60 Issue 2