Modeling Customer Experience in a Contact Center through Process Log Mining.
Teng Fu|Guido Zampieri|David Hodgson|Claudio Angione|Yifeng Zeng
| Anthology ID: | DBLP:journals/tist/FuZHAZ21 |
|---|---|
| Year: | 2021 |
| Venue: | ACM Transactions on Intelligent Systems and Technology (TIST) |
| Pages: | 48:1-48:21 |
| URL: | https://doi.org/10.1145/3468269 |
| DOI: | https://doi.org/10.1145/3468269 |
| DBLP: | journals/tist/FuZHAZ21 |
| BibTeX: |
@article{fu-2021-modeling,
author = {Teng Fu and
Guido Zampieri and
David Hodgson and
Claudio Angione and
Yifeng Zeng},
title = {{Modeling Customer Experience in a Contact Center through Process Log Mining}},
journal = {ACM Transactions on Intelligent Systems and Technology (TIST)},
volume = {12},
number = {4},
pages = {48:1--48:21},
year = {2021},
url = {https://doi.org/10.1145/3468269},
doi = {https://doi.org/10.1145/3468269}
}