IR
Anthology
Community
Yifeng
Zeng
2021
doi
dblp
Modeling Customer Experience in a Contact Center through Process Log Mining.
Teng Fu
|
Guido Zampieri
|
David Hodgson
|
Claudio Angione
|
Yifeng Zeng
ACM Transactions on Intelligent Systems and Technology (TIST) 2021 Volume 12 Issue 4