Towards real-time measurement of customer satisfaction using automatically generated call transcripts.
| Anthology ID: | DBLP:conf/cikm/ParkG09 |
|---|---|
| Volume: | Proceedings of the 18th ACM Conference on Information and Knowledge Management, CIKM 2009, Hong Kong, China, November 2-6, 2009 |
| Year: | 2009 |
| Venue: | International Conference on Information and Knowledge Management (CIKM) |
| Publisher: | ACM |
| Pages: | 1387-1396 |
| URL: | https://doi.org/10.1145/1645953.1646128 |
| DOI: | https://doi.org/10.1145/1645953.1646128 |
| DBLP: | conf/cikm/ParkG09 |
| BibTeX: |
@inproceedings{park-2009-towards,
author = {Youngja Park and
Stephen C. Gates},
editor = {David Wai-Lok Cheung and
Il-Yeol Song and
Wesley W. Chu and
Xiaohua Hu and
Jimmy Lin},
title = {{Towards real-time measurement of customer satisfaction using automatically generated call transcripts}},
booktitle = {{Proceedings of the 18th ACM Conference on Information and Knowledge Management, CIKM 2009, Hong Kong, China, November 2-6, 2009}},
pages = {1387--1396},
publisher = {ACM},
year = {2009},
url = {https://doi.org/10.1145/1645953.1646128},
doi = {https://doi.org/10.1145/1645953.1646128}
}