IR
Anthology
Community
Stephen C.
Gates
2009
doi
dblp
Towards real-time measurement of customer satisfaction using automatically generated call transcripts.
Youngja Park
|
Stephen C. Gates
Proceedings of the 18th ACM Conference on Information and Knowledge Management, CIKM 2009, Hong Kong, China, November 2-6, 2009
2008
doi
dblp
Semi-automated logging of contact center telephone calls.
Roy J. Byrd
|
Mary S. Neff
|
Wilfried Teiken
|
Youngja Park
|
Keh-Shin F. Cheng
|
Stephen C. Gates
|
Karthik Visweswariah
Proceedings of the 17th ACM Conference on Information and Knowledge Management, CIKM 2008, Napa Valley, California, USA, October 26-30, 2008
2005
doi
dblp
Taxonomies by the numbers: building high-performance taxonomies.
Stephen C. Gates
|
Wilfried Teiken
|
Keh-Shin F. Cheng
Proceedings of the 2005 ACM CIKM International Conference on Information and Knowledge Management, Bremen, Germany, October 31 - November 5, 2005