IR
Anthology
Community
Youngja
Park
2009
doi
dblp
Towards real-time measurement of customer satisfaction using automatically generated call transcripts.
Youngja Park
|
Stephen C. Gates
Proceedings of the 18th ACM Conference on Information and Knowledge Management, CIKM 2009, Hong Kong, China, November 2-6, 2009
2008
doi
dblp
Semi-automated logging of contact center telephone calls.
Roy J. Byrd
|
Mary S. Neff
|
Wilfried Teiken
|
Youngja Park
|
Keh-Shin F. Cheng
|
Stephen C. Gates
|
Karthik Visweswariah
Proceedings of the 17th ACM Conference on Information and Knowledge Management, CIKM 2008, Napa Valley, California, USA, October 26-30, 2008
2007
doi
dblp
Automatic call section segmentation for contact-center calls.
Youngja Park
Proceedings of the Sixteenth ACM Conference on Information and Knowledge Management, CIKM 2007, Lisbon, Portugal, November 6-10, 2007