Roy J. Byrd

2008

doi dblp
Semi-automated logging of contact center telephone calls.
Roy J. Byrd|Mary S. Neff|Wilfried Teiken|Youngja Park|Keh-Shin F. Cheng|Stephen C. Gates|Karthik Visweswariah
Proceedings of the 17th ACM Conference on Information and Knowledge Management, CIKM 2008, Napa Valley, California, USA, October 26-30, 2008