Semi-automated logging of contact center telephone calls.

@inproceedings{byrd-2008-semiautomated, author = {Roy J. Byrd and Mary S. Neff and Wilfried Teiken and Youngja Park and Keh-Shin F. Cheng and Stephen C. Gates and Karthik Visweswariah}, editor = {James G. Shanahan and Sihem Amer-Yahia and Ioana Manolescu and Yi Zhang and David A. Evans and Alek Kolcz and Key-Sun Choi and Abdur Chowdhury}, title = {{Semi-automated logging of contact center telephone calls}}, booktitle = {{Proceedings of the 17th ACM Conference on Information and Knowledge Management, CIKM 2008, Napa Valley, California, USA, October 26-30, 2008}}, pages = {133--142}, publisher = {ACM}, year = {2008}, url = {https://doi.org/10.1145/1458082.1458103}, doi = {https://doi.org/10.1145/1458082.1458103} }