Uncovering the role of reviewer heterogeneity in customer needs identification and customer satisfaction improvement: A perspective from target customers.
Jie Lin|Lu Li|Chao Wang|Xiaoyan Jiang|Shuaiyong Xiao
| Anthology ID: | DBLP:journals/ipm/LinLWJX26 |
|---|---|
| Year: | 2026 |
| Venue: | Information Processing and Management |
| Pages: | 104496 |
| URL: | https://doi.org/10.1016/J.IPM.2025.104496 |
| DOI: | https://doi.org/10.1016/J.IPM.2025.104496 |
| DBLP: | journals/ipm/LinLWJX26 |
| BibTeX: |
@article{lin-2026-uncovering,
author = {Jie Lin and
Lu Li and
Chao Wang and
Xiaoyan Jiang and
Shuaiyong Xiao},
title = {{Uncovering the role of reviewer heterogeneity in customer needs identification and customer satisfaction improvement: A perspective from target customers}},
journal = {Information Processing and Management},
volume = {63},
number = {3},
pages = {104496},
year = {2026},
url = {https://doi.org/10.1016/J.IPM.2025.104496},
doi = {https://doi.org/10.1016/J.IPM.2025.104496}
}