"Ask Me Anything": How Comcast Uses LLMs to Assist Agents in Real Time.

@inproceedings{rome-2024-ask, author = {Scott Rome and Tianwen Chen and Raphael Tang and Luwei Zhou and Ferhan Ture}, editor = {Grace Hui Yang and Hongning Wang and Sam Han and Claudia Hauff and Guido Zuccon and Yi Zhang}, title = {{"Ask Me Anything": How Comcast Uses LLMs to Assist Agents in Real Time}}, booktitle = {{Proceedings of the 47th International ACM SIGIR Conference on Research and Development in Information Retrieval, SIGIR 2024, Washington DC, USA, July 14-18, 2024}}, pages = {2827--2831}, publisher = {ACM}, year = {2024}, url = {https://doi.org/10.1145/3626772.3661345}, doi = {https://doi.org/10.1145/3626772.3661345} }